COVID-19 Update 24th April 2020
With the Government announcement that New Zealand will be shifting to COVID-19 Alert Level 3 as of Tuesday, 28 April, the following sets out what our operations will look like as we approach and enter Alert Level 3.
- Our teams will be available to assist you with any enquiries you may have.
- Our main sites at Auckland, Hamilton, Levin and Christchurch, will re-open for outbound deliveries on Wednesday, 29 April. We will meet the regional customer requirements from these facilities.
- For the duration of Alert Level 3 all sales must be placed via email or phone, as customers will not be able to enter the branch office to place orders or process cash sales
- For the duration of Alert Level 3 customers will not be able to uplift product from our sites, with all product to be delivered by our contracted freight providers.
Safety remains our highest priority and as such on Tuesday, 28 April (the first day of Alert Level 3) we will be re-inducting our staff and ensuring our revised procedures for running under Alert Level 3 conditions are safe from both COVID-19 and operational safety perspectives.
Please inform us of any revised procedures on your site that may impact how we deliver to you; we will then work with our delivery contractors to plan how we will adapt to these changes.
We will continue to support our customers throughout this period with a focus on maintaining our high service standards, and we appreciate your understanding as we adapt to meet the limitations arising from the restrictions of Alert Level 3.
We acknowledge the processes we have put in place may create some temporary inconvenience however, we have done so with the ongoing health of our customers, employees and the wider community in mind. We are continuously reviewing the situation and will look to amend our process as and when guidance from the Government changes.
If you any questions relating to Fletcher reinforcing operations during Alert Level 3 and how this may impact you specifically, please feel free to call your local branch or otherwise phone 0800 233 999.
Head of Fletcher Reinforcing